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FAQ

MATTRESS

Can the mattress be placed on a normal metal bed frame? Do I need box spring?
What is the maximum supported weight?
Do I really need to wait for 72 hours before I can use my new mattress?
Can I test the mattress before buying it?
Does the mattress come with a frame?
How long does the mattress last?
Does this mattress have a sleep night trial period? If so, how many nights?

PILLOW

Does this pillow come with pillow cover or do I need to order it separately again?
Are the pillows machine washable?
Do you offer a multi-pillow set for purchase? I.E. a 2-pack or 10-pack?
Does this shredded memory foam pillow work for side sleepers? Support shoulders? I woke up with neck pain with my pillow.
What are the dimensions of the standard pillow? I have a standard size pillowcase.
Does odor ever go away?
Does this mHow long is the king-size pillow?attress have a sleep night trial period? If so, how many nights?
Does it come with extra stuffing?
Do you have an extra firm or firm version of the pillow?
Do I still need a pillow protector with this one since it looks it has 2 different covers?
Where can I purchase additional shredded memory foam if I want to put more in the pillow?

SHIPPING, RETURNS & WARRANTY

What is your shipping policy?
What if I don’t like it? How is your return policy?
Do you offer any warranty on the SweetNight mattresses?
Do you offer any warranty on the SweetNight pillow?

OTHERS

What is the special gift?
Does this come with a waterproof mattress cover?
I am hearing war stories about returns using amazon. Would is the difference in price and return policies if I use Amazon or Sweetnight website?
Does this mattress have a sleep night trial period? If so, how many nights?
Is All the foam certipur certified?
Can this mattress be rolled back into a small space for when I move?

Can't Find What You're Looking For?
Email us at: support@sweetnight.com
We will get back to you real fast!