(F)requently (A)sked (Q)uestions
SweetNight mattresses can be used with all type of bed frames with or without box springs.
All of our Sweetnight mattresses can support up to 551 Lbs.
You may start to using your new mattress after 6 hours. Howeverm, we do recommend the 72 hour of time so that the mattress is able to fully expand, and get rid of any new product odors, due to our manufacturing, compression and shipping methods.
Unfortunately no. At this time we are selling online our bedroom products online only. However, we do have plans for a retail store in the near future so you would be able to test out our mattresses in store.
Also, we have a 30-day Return Policy & in case you are looking to do so, please contact us at Customer Support to have this handled as smoothly as possible.
Unfortunately no, the mattress does not come with a frame. However we do plan on adding bedframes as part of our online collection and therefore, please keep checking back in on our website or subscribe to our newsletter for the latest product updates!
No worry, we back our mattress with quality 10-year limited warranty. We are confident that this mattress will last longer than usual memory foam mattresses do. In all seriousness, if properly cared for, our mattresses will provide you with years of comfort based on rest. Sure you will love it.
Yes, our pillows have an internal casing that hold the foam and a decorative washable external pillow case.
Yes, the decorative external pillow casing is machine washable. However, due to a decrease in lifespan for the cover, we do recommend hand washing it. In case you are looking to refresh the internal casing that holds the foam, we recommend airing it out by taking it out of the external pillow case.
According to our general sales and what is on offer on our website we do not. However, if you do find yourself in a position where you'd like to inquire about a specific set of products feel free to contact our Customer Support.
Yes, all of our pillows are designed to provide in excellent support regardless of your sleeping position. Alternatively, our pillows actively prevent neck and back pain while enhances your posture and keeps every part of your upper body perfectly aligned.
Please also note, that all of our premium pillows have an internal pillow casing that holds the foam together and by making use of the side zipper you are able to customize the amount of foam the casing holds.
Our Standard Size pillow is measuring 20" x 26", which perfectly fits any Standard Size pillowcases.
Our King Size pillow is measuring 20" x 36", which perfectly fits any King Size pillowcases.
Queen-size pillows: 20×30 inches
Our Queen Size pillow is measuring 20" x 30", which perfectly fits any Queen Size pillowcases.
All of our pillows are manufactured, compressed & packaged in one smooth motion. Therefore it is not very uncommon to have a newly manufactured smell that would take some time to get out of the product.
In case you are put off to this smell, we highly recommend taking the external decorative pillow case out and either machine- or hand washing it.
While the inner pillow case is recommended to air out for 1-2 days before use.
Yes, Sweetnight pillows come as an overstuffed pillow. In order to customize the pillow to your liking, please open the inner pillow casing that holds the foam stuffing by making use of the zipper and take out as much needed to suit your style.
No, there is no need to add another pillow case as our pillows consist our of an inner pillow case holding the foam as well as an decorative external pillow case. However, you perfectly able to add/replace the external pillow case to suit your style.
SHIPPING, RETURNS & WARRANTY
SweetNight's products are shipped from one of our United States' located warehouses, and can reach most delivery addresses in the United States within 2-6 business days.
Orders placed on weekdays are shipped out the next business day.
Orders placed on the weekend will be shipped out the next Monday.
Additionally, extra shipping charges may be applied to remote areas.
For more information, please refer to our Shipping Policy
We stay up to ensure you don't have to in order to supply you with the best that we have to offer at Sweetnight. In case you are unstatisfied with the product you have received, don't worry we have a 30-Day-Return Policy to ensure that your shopping experience with us is nothing less than great!
In case you are finding yourself needing to return / exchange a product, please feel free to contact our Customer Support to ensure the process is as smooth as possible.
All of out Sweetnight mattresses come with a 10-Year-Warranty that, after arrival should be registered on our website via our easy-to-use Online Warranty Registration.
All of out Sweetnight pillows come with a 3-Year-Warranty that, after arrival should be registered on our website via our easy-to-use Online Warranty Registration.
No, our mattress cover is made from a premium cotton blend and knit. It is breathable, removable and wachine washable but not waterproof.
Yes, all the foam certified by CertiPUR-US certified.
They have certified our foam to be manufactures without ozone depleters, carcinogens, PBDEs, heavy metals, phthalates and formaldehyde.
In this way you are guaranteed that your hybrid mattresses, memory foam matresses, cooling gel infused foam, pillows & toppers are of the best quality available!
We manfacture & compress our products to make shipping as compact and convenient as possible. After taking out the product from it's compression package, it is difficult to put the product back to it's originally packaged size and makes stowing more inconvenient.