Política de garantía de productos diferentes
| Product | Warranty Length |
|---|---|
| Mattress | 10-Year Limited |
| Standard Bed Frame | 2-Year Limited (1-Year for electronic accessories) |
| Adjustable / Electric Bed Frame | Up to 10-Year Limited (varies by component) |
| Topper | 5-Year Limited |
| Pillow | 1-Year Limited |
| Bedding | 1-Year Limited |
Important: Please keep your Warranty Card and Order Information. You'll need them to file a claim. All warranties apply to the original purchaser only and are valid for products purchased from sweetnight.com or authorized dealers.
El registro de la garantía
Mattress — 10-Year Limited Warranty
What's Covered
Under normal household use, this warranty covers:
- Visible indentation greater than 1 inch (≈2.5 cm) that remains after the mattress has fully recovered from load. This indentation must not be caused by an inadequate or unsupportive foundation or bed frame.
- Cracks or splits in the foam that occur despite normal usage and proper handling.
- Manufacturing defects in the cover — including seams that come apart, zippers that fail due to faulty assembly, or stitching that unravels.
- Failure to expand after unpacking — if the mattress has not fully expanded to its intended dimensions after 72 hours of being left unpacked in a well-ventilated room at room temperature, and the deviation clearly exceeds normal dimensional tolerance.
- Other verified issues that our technical assessment team mutually agrees are directly attributable to inherent defects in materials or workmanship.
What's Not Covered
- Normal softening of the foam over time, which is expected during the break-in period of any memory foam or visco-elastic product and does not compromise its pressure-relieving properties.
- Damage caused by abuse, misuse, neglect, improper handling, or failure to follow care instructions.
- Comfort preferences — if you decide the mattress is too soft, too firm, or not to your personal liking. (That's what our [100-Night Mattress Sleep Trial] is for!)
- Products sold "as-is," floor models, samples, or products purchased second-hand.
Topper — 5-Year Limited Warranty
What's Covered
Under normal household use, this warranty covers:
- Visible indentation greater than 1 inch (≈2.5 cm) that remains after the topper has fully recovered from load, when used on a proper foundation.
- Cracks or splits in the foam that occur despite normal usage and proper handling.
- Manufacturing defects in the cover — including seams that come apart, zippers that fail due to faulty assembly, or stitching that unravels.
- Failure to expand after unpacking — if the topper has not fully expanded to its intended dimensions after 72 hours of being left unpacked in a well-ventilated room at room temperature, and the deviation clearly exceeds normal dimensional tolerance.
- Other verified issues that our technical assessment team mutually agrees are directly attributable to inherent defects in materials or workmanship.
What's Not Covered
- Normal softening of the foam over time, which is expected during the break-in period of any memory foam or visco-elastic product and does not compromise its pressure-relieving properties.
- Damage caused by abuse, misuse, neglect, improper handling, or failure to follow care instructions.
- Comfort preferences — if you decide the topper is too soft, too firm, or not to your personal liking.
- Products sold "as-is," floor models, samples, or products purchased second-hand.
Standard Bed Frame — 2-Year Limited Warranty
What's Covered
- Structural defects in the frame, including cracks, breaks, or warping of the wood or metal frame components
- Manufacturing defects in joints, connectors, or hardware
- Defects in the finish or coating that occur despite normal use (e.g., peeling, flaking)
- Other verified issues that our technical assessment team mutually agrees are directly attributable to inherent defects in materials or workmanship.
What's Not Covered
- Damage caused by abuse, misuse, neglect, improper assembly, or failure to follow assembly instructions
- Normal wear and tear, including scratches, dents, or fading from regular use
- Damage caused by exceeding the weight capacity of the frame
- Comfort preferences or aesthetic preferences
- Stains, tears, burns, or liquid damage caused by the user
- Mold, mildew, or odors resulting from improper care or environmental conditions
- Products repaired or modified by unauthorized service providers
- Claims where the Warranty Card and/or Order Information cannot be provided, or have been altered
SweetNight standard (non-electric) bed frames are indoor furniture products covered by a 2-Year Limited Warranty against defects in materials and workmanship under normal household use.
Electronic Accessories: Certain standard bed frame models may include electronic components such as LED light strips or built-in USB outlets. These electronic accessories, where present, are covered by a 1-Year Limited Warranty. The 2-Year Limited Warranty continues to apply to all structural frame components.
Adjustable / Electric Bed Frame — 10-Year Limited Warranty
Years 3–10 Frame Warranty: What's Included
The 10-year frame warranty covers the metal structural frame only. The following electronic, fabric, and cosmetic components are strictly excluded from Years 3–10 coverage (they are only covered under Year 1 or Year 2 where applicable):
- Fabric covers, foam padding, and platforms.
- Actuators, drive motors, and massage motors.
- Control boxes, remote controls, USB ports, power supplies, and all power cords/cables.
What's Not Covered
- Damage caused by the customer, including misuse, physical abuse, or accident
- Repairs or modifications made by any person not authorized by Sweetnight
- Use inconsistent with the owner's manual or weight capacity guidelines
- Normal wear and tear over time
- Damaged mattresses, fabrics, cables, or items supplied by third parties
- Products purchased from unauthorized third-party sellers
- Transfer of ownership — this warranty applies to the original purchaser only
- Products with removed or altered identification labels
| Period | What We Cover | Your Cost |
|---|---|---|
| Year 1 — Full Warranty | All defects in materials and workmanship. Includes all replacement parts and shipping. | $0 — we cover replacement parts and shipping |
| Year 2 — Parts & Frame Warranty | Defective electrical and electronic components (drive motors, actuators, power supply, control box, remote controls, and related electronics), and defects in the metal frame structure (including the metal frame and legs). | Parts free. We cover shipping for replacement parts. |
| Years 3–10 — Frame Warranty | Defects in the metal structure of the bed frame itself (including the metal frame and legs). Electrical and mechanical components are not covered during this period. | Replacement frame parts free. You cover shipping. |
This warranty covers all valid purchases of our adjustable bases. The coverage is strictly split into chronological periods from the original order date as above.
Pillow — 1-Year Limited Warranty
What's Covered
This Limited Pillow Warranty covers issues caused by defects in workmanship or materials, subject to the limitations set forth in this warranty:
- Clumping, shifting, or uneven distribution of filling materials that creates noticeable lumps or flat spots and cannot be restored by fluffing.
- Seams that come apart or stitching that unravels due to manufacturing defects.
- Defects in the pillow cover (holes, tears, or stains) that are present upon arrival. If the pillow is still unopened, this may be handled through our Return Policy; if already opened, it is covered under this warranty.
- Other verified issues that our technical assessment team mutually agrees are directly attributable to inherent defects in materials or workmanship.
What's Not Covered
- Normal softening or gradual loss of loft over time that is consistent with regular use of foam and fiber pillows.
- Comfort preferences — if the pillow's height, firmness, or feel is not to your personal liking.
- Damage caused by improper washing, drying, or failure to follow instructions on the care label.
Bedding — 1-Year Limited Warranty
What's Covered
This Limited Bedding Warranty covers issues caused by defects in workmanship or materials, subject to the limitations set forth in this warranty:
- Seams that come apart or stitching that unravels due to manufacturing defects.
- Defects in the fabric (holes, tears, or stains) that are present upon arrival. If the bedding is still unopened, this may be handled through our Return Policy; if already opened, it is covered under this warranty.
- Hardware defects (snaps, buttons, or zippers) that fail due to faulty assembly or defective materials.
- Other verified issues that our technical assessment team mutually agrees are directly attributable to inherent defects in materials or workmanship.
What's Not Covered
- Normal softening, pilling, or gradual fading over time that is consistent with regular use and washing of textile products.
- Comfort preferences — if the sheets' texture, softness, or feel is not to your personal liking.
- Damage caused by improper washing, drying, bleaching, or failure to follow instructions on the care label.
- Stains, tears, burns, or liquid damage caused by the user after delivery.
General Terms & Conditions
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