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Q & A

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Q:

Can this mattress be placed on a normal metal bed frame or does it need box springs if using a conventional metal frame?

A:

Our queen mattress fits all frames, such as box spring/floor, slatted base, flat platform or adjustable bed. Even you can place the mattress on the floor directly. There is no need to place box spring if using a conventional metal frame. Just unbox, expand & enjoy it!

Q:

How do Sweetnight mattresses sleep for a 250 lb six-foot-tall old codger?

A:

You are gonna love our mattress regardless of your height or weight

Q:

Should you wait 72 hours before laying on this mattress?

A:

No need to wait 72 hours to use it, you can use once you receive, open it and return to its original, plush shape. We mentioned 72 hours just to make sure it will return its normal shape after compressed, fold & rolled up in the box. Wishing you a wonderful sleep with our mattress.

Q:

Anyplace where we could test the mattress before buying it?

A:

Sorry, we are currently only selling online on Amazon, but we can do it in the future. Please be assured that our quality is guaranteed and verified. Our mattress has “two-sides available to sleep” feature which makes quite comfortable. Also, there are 30-day return policy and 10-year warranty for our mattresses.

Q:

Does the mattress come with a frame?

A:

Our only sale this queen mattress. It doesn’t come with the frame. We sell this bed, but sorry that there are not available in the US. Our marketing has its sale plan, so once they are available, we will inform you ahead. If you need it within these days, you can buy this kind of frame in Mathis Brothers Furniture store, West ELM also have very nice, even you could shop from Amazon.com. And our gel memory foam mattress can be used on box spring, bed foundation/flame or adjust the bed, etc. Even you can place the mattress on the floor directly. Sure you will love it.

Q:

How long does the mattress last?

A:

No worry, we back our mattress with quality 10-year limited warranty. We are confident that this mattress will last longer than usual memory foam mattresses do. In all seriousness, if properly cared for, our mattresses will provide you with years of comfort based on rest. Sure you will love it.

Q:

Does this mattress have a sleep night trial period? If so, how many nights?

A:

There is a 30-day return policy for our mattresses. If you are unsatisfied with it and want to ship it back. Just contact us by Amazon email or the email address: support@sweetnight.store. We will offer the detail solution to return. Our manual in the box mentioned clearly about return and warranty, please read it carefully before using.

Q:

Does this pillow come with pillow cover or do I need to order it separately again?

A:

Our bed pillows come with a pillowcase, so you can sleep directly on it. The pillowcase is made of breathable rayon cotton, very soft and comfortable, sure you will like it.

Q:

Are the pillows machine washable?

A:

Yes, these king-size pillow covers are machine washable. To protect the pillow better, we encourage our valued customers to hand wash the cover of this bed pillow. The stuff of foam inside is not washable. But you can take off the removable cover and allow the inner pillow to air out. Hope this helps. If you would like us to look into your specific case, please contact us at support@sweetnight.store

Q:

Do you offer a multi-pillow set for purchase? I.E. a 2-pack or 10-pack?

A:

We currently don’t sell the pillowcase, but our memory foam pillow comes with a pillowcase which uses breathable rayon cotton cover. There are 2 zippers decorative case design, inner zipper liner holds the stuffing, which is made of 90% shredded gel memory foam and 10% comfort foam, gel pillow for cooling. This is a perfect customize height foam pillow which can adjust loft by adding or removing foam stuffing to your preference.

Q:

Does this shredded memory foam pillow work for side sleepers? Support shoulders? I woke up with neck pain with my pillow.

A:

please no worry, this standard pillow is perfect for all sleeping positions, especially for side sleepers. This pillow prevents neck and back pain while enhances your posture and keeps every part of your upper body perfectly aligned, helps during tossing & turning, insomnia, migraines, lessens snoring. Just Tuck yourself in for peaceful sleep night after night. Hope this helps! If you would like recommendations or have any additional questions, please reach out to us at support@sweetnight.store We are here to help you out.

Q:

What are the dimensions of the standard pillow? I have a standard size pillowcase.

A:

Our standard size pillow is measuring 20 x 26 inches, which perfectly fits standard size pillowcases. Hope this helps. If you would like us to look into your specific case, please contact us at support@sweetnight.store We would be happy to see what we can do more for you.

Q:

Does odor ever go away?

A:

Sorry, it is normal if there is a slight smell as it is new foam. Please put off the outer cover and allow it to air out for about 1-2 days, It is important to note that our gel memory foam is made of CertiPUR-US Certified foam without any harmful substances like formaldehyde, mercury, and other heavy metals. This Hypoallergenic pillow helps to combat allergens, pet dander, and bacteria too, offering a safe and healthy sleep surrounding for you and your loved ones. Hope this information is helpful for you

Q:

How long is the king-size pillow?

A:

The King size pillow dimension is 20X36 inches. They come with a pillowcase too. We also sell these bed pillows with standard size and king size, the dimension for each of them as below: Standard size pillow: 20×26 inches Queen-size pillows: 20×30 inches

Q:

Does it come with extra stuffing?

A:

His bed pillow comes as an overstuffed pillow. It is full enough of foam stuffing, there is no need for extra stuffing. You can take the stuffing out to your sleep preference. This pillow is good for all side sleep position, especially for someone who is side sleeper or has neck problems. Just order and enjoy it. We hope this helps! If you would like us to look into your specific case, please contact us at support@sweetnight.store and we would be happy to see what we can do for you.

Q:

Do you have an extra firm or firm version of the pillow?

A:

The shredded gel memory foam pillow is adjustable.You can add or remove foam stuffing to your preference for soft or firm. As this bed pillow comes as an overstuffed pillow. It is full enough of foam stuffing. Ideal for all side sleep position, especially for someone who is side sleeper or has neck problems. If you need more foam, please contact us at support@sweetnight.store and we would be happy to see what we can do for you.

Q:

Do I still need a pillow protector with this one since it looks it has 2 different covers?

A:

There is no need to put another pillow protector as the outer pillowcase of our pillow is removable and washable. And made of breathable rayon cotton, it makes you feel soft on the skin while giving a distinguished look with unique quilted pattern design. Also, you can put another pillowcase you like

Q:

Where can I purchase additional shredded memory foam if I want to put more in the pillow?

A:

Our gel memory foam pillow comes as overstuffed, there is no need to put more foam in the pillow, but if you want to add more, please contact us at support@sweetnight.store, we are happy to help.

Q:

Can I return it if it’s not what I want

A:

No worry, if you have to return it, you just contact us by amazon email message or the email address: support@sweetnight.store We will offer the solution to return. Our manual in the box mentioned clearly about return and warranty, please read it carefully before using.

Q:

Does Sweetnight mattress come with a warranty?

A:

Our mattress is quality backed by a 10-year limited warranty. Just visit our website and register. Here is the link: http://sweetnight.store/warranty Please provide all the relevant information as required, After providing the required information, please click on the ‘Submit’ button. Then your information is registered successfully. Please no worry, we promise every purchase of mattress from our store with 10 years limited warranty. Any questions and requests, please feel free to contact at support@sweetnight.store, we are here at any time.

Q:

What is the warranty of pillow?

A:

The pillow has 3 years warranty, If it is defective because of quality issue, just contact us first so that we’ll be more than happy to assist you at the earliest. If you have any other question about Sweetnight pillow, you can contact us via support@sweetnight.store

Q:

What is the special gift?

A:

We offer the special gift by random, if you order now, this time you will get the gift of a booklet which prints the funny comics on it. We know that most of the people are full of pressure in life, we hope we could do something for our valued customer, have a good night sleep after whole day busy life or busy work, and could have some fun in life. That is why we customized gifts time by time and try to put your smile on your face. Sometimes we will offer the gift like the clocks, daily supply or home & kitchen products,etc. And we will update our gifts irregular too.

Q:

Does this come with a waterproof mattress cover?

A:

Our mattress cover is not waterproof. But don’t worry. Made of premium cotton blends and knit, Our zip-off cover is breathable and removable. It is pretty easy to clean. You will love it!

Q:

I am hearing war stories about returns using amazon. Would is the difference in price and return policies if I use Amazon or Sweetnight website?

A:

The price is the same if you use Amazon or Sweetnight website. No worry, if you have to return it on Amazon or our website, you just contact us by amazon email message or the email address: support@sweetnight.store. We will offer the solution to return. Our manual ( in the envelope with the mattress) mentioned clearly about return and warranty, please read it carefully before using. Our bed mattress comes with 10 years warranty. If for any reason you are unsatisfied, contact us at any time for support. Over 96% of our customers keep their queen foam mattress and refer it to others. Never worry about the return or warranty, we take responsibility for our products and take care of your sleep quality.

Q:

Does this mattress have a sleep night trial period? If so, how many nights?

A:

There is a 30-day return policy for our mattresses. If you are unsatisfied with it and want to ship it back. Just contact us by Amazon email or the email address: support@sweetnight.store. We will offer the detail solution to return. Our manual in the box mentioned clearly about return and warranty, please read it carefully before using . Any questions or requests, please feel free to contact us, we are here at any time!

Q:

Is All the foam certipur certified?

A:

Yes, all the foam certified by CertiPUR-US. Please no worry, all the foam made of this full-size mattress has undergone a rigorous certification by a third-party organization called CertiPUR-US. They have certified our foam without ozone depleters, carcinogens, PBDEs, heavy metals, phthalates and formaldehyde. Constructed with individually wrapped innerspring and gel memory foam, the full mattress can offer you the ultimate support, pressure relief and heat dissipation, helps those with back pain, tossing & turning. Sure the mattress provides you with a healthy & comfortable night sleep rest! All we do is to make sure that our valued customers could have a healthy & comfortable night sleep.

Q:

Can this mattress be rolled back into a small space for when I move?

A:

We compress our mattresses with industrialized compressors for easy of shipping. Once the plastic package has been cut open and the mattress actual size was gained, so it is difficult even unable to be rolled without compressors.

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